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Procedures for user

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Change internet service course

You can change your internet service by youself. Login to the Nirai portal and Select [Change course] menu. You can also change your course by visiting our offfice or by fax application form.

Fee
No charge.
but if it is needed to change the cable modem, it costs 1,080yen(tax included).
How to change
  1. Go to Nirai Portal, and change your course by yourself.
  2. Visit our office, and go through the formalities.
    (Please be sure to prepare the Official identification of representative.)

*We are not able to accept it by telephone and by e-mail.

Change cable television service plan

You can change present cable television service by telepnone or by e-mail.

Fee
If you change from digital popular to digital prime course (same as the opposite course), it costs free.
How to change
  1. Contact us

*By sending e-mail, please write your name, address, telephone number, present course, and next course.

When you lose Account Notice

Reissue the Account Notice in our office
Fee
No charge.
How to reissue
  1. If the contracor person visit our office, We confirm your ID card(driver's license or health insurance card) for the personal identification, then reissue the Account Notice soon.
  2. If the other person (include your family) visit, We request their ID card and the letter of attorney from the contractor person.

Our office

Letter of Attorney(PDF)

Receive the Account Notice by post mail.
Fee
540yen(tax included)
How to reissue
We will send Login ID notification and Account notification by the delivery record post mail, after confirming application from the customer. It takes 540yen(tax included) commission fee. Please note that it may take about one week until reaching your home.

Please print out the following pages, and send it by fax or post mail after filling in and stamping a necessary matter.

Application form (PDF)

Change contract items (name, address, bank's account etc)

If there are any changes in contract items, please tell us by telephone or by e-mail. In some cases, it needs to fill out a form.

Fee
No charge
How to apply for
  1. Contact us

*By sending e-mail, please write your present name, address, telephone number and new information that will change.

Stop our service

If you want to stop our service, please tell us by telephone or by e-mail. You can stop our service as long as 3 months (in some cases, we may allow 6 months).

Fee
During this period of time, it continue to cost monthly rental fee of catv tunerbox (or internet cable modem).
How to apply for
  1. Contact us

*By sending e-mail, please write your name, address, telephone number.

Cancel the contract

If you cancel the contract, please tell us by telephone or by e-mail before 14 days. With the cancellation, it needs to remove the cable facilities wiring to your house. so it costs 5,400yen(tax included) as a removal fee.

Fee
5,400yen(tax included) as a removal fee.
How to apply for
  1. Contact us

*By sending e-mail, please write your name, address, and telephone number.

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